\nCrew Safety & Property Access: Gates, pathways, and work sites must be unlocked and clear of obstacles (e.g., vehicles, yard toys, outdoor furniture) by 7:00 AM on scheduled service days.

\nPet Policy & Waste Clearance: All pets must be safely secured indoors during service visits, and yards must be cleared of animal waste prior to crew arrival to ensure crew safety and equipment integrity.

\nProperty Inspection & Pre-Existing Conditions: Our team conducts a pre-work property assessment; Lawn Enforcement Officers is not liable for pre-existing turf/structure damage, hidden utilities, or improperly installed irrigation lines not marked beforehand.

\nMaterial Delivery & Staging: Bulk materials (stone, soil, lumber, sod) will be staged in designated driveway or yard areas agreed upon prior to project start; homeowners must ensure driveway access remains clear for delivery trucks.

\nWork Area & Utilities Line Marking: For all excavation or post-hole digging, our team coordinates Alberta One-Call utility locates, but homeowners are responsible for identifying private lines (e.g., secondary electrical to sheds, gas lines to BBQs, private sprinklers).

\nLabourer Professionalism & Conduct: Our officers and field crews are bound by strict professional codes. They are fully insured, equipped with proper PPE, and instructed not to enter private residential quarters under any circumstances.

\nWeather & Unforeseen Delays: Heavy rainfall, freezing temperatures, or severe soil moisture conditions may cause temporary delays to protect your turf/hardscape from structural damage; schedule adjustments will be communicated promptly via the portal.

\nMaterial Ownership: All materials, plants, and hardscape components delivered to the site remain the property of Lawn Enforcement Officers Ltd. until the invoice balance for those materials is paid in full.

","TEXT_IMAGE_NONE","label","link","image",{"_171":202,"_203":204,"_55":205},"https://d13cw1lxlociqy.cloudfront.net/topv7y18brhngzj3mb50jdcail70","altText","Lawn mower on a sunlit, neatly trimmed lawn beside a house, surrounded by trees under a partly cloudy sky.","WebsiteCustomImage","NzcwNjM2Ng==","4. Work Holds, Cancellations & Late Fees","

Overdue Account Holds: Accounts with unpaid balances exceeding 5 calendar days will have scheduled services or active construction paused until the balance is cleared.

Late Payment Fee: Invoices unpaid after 14 days incur a 2% monthly finance charge (24% per annum) calculated daily.

Maintenance Cancellation Notice: Skipping or rescheduling a routine lawn care or snow patrol visit requires at least 24 hours’ advance notice via the portal.

Late Cancellation Fee: Visits canceled with less than 24 hours' notice are subject to a 50% trip fee to cover crew dispatch costs.

Project Deposit Refunds: Construction deposits are partially refundable (processing fee is subject to the scope of the project) up to 21 days before the scheduled start date. Deposits become non-refundable within 21 days of start due to material staging and crew allocation.

",{"_171":210,"_203":211,"_55":205},"https://d13cw1lxlociqy.cloudfront.net/p8ay3kjq54cxnc3lvys89vvr1wcx","A lawn mower on a neatly cut green lawn with colorful flowerbeds and a winding stone path in a garden.","NzcwNjM2NQ==","3. Project Deposits & Billing","

\nMaintenance & Subscription Billing: Recurring services (mowing, snow removal, year round packages) are billed automatically to the credit card on file on the 30th of each month or within 24 hours of service completion.

\nConstruction Deposits (Over $1,500): A 50% non-refundable deposit is required at the time of booking to reserve your spot on our production calendar and secure materials.

\nProject Milestone Payments: Larger builds follow a structured 50/25/25 plan—50% deposit upon booking, 25% mobilization payment on Day 1 of construction, and the final 25% balance upon project completion.

\nAuto-Processing: Invoices for completed project milestones or recurring services are issued digitally and auto-billed to the card on file on the 30th of the month.

\nCredit Card Processing Fee: Please note that all credit card transactions are subject to a standard 3% administrative processing fee. For a fee-free payment alternative, we accept e-Transfers (EFTs) after one initial payment. This is available to clients as long as credit card info is securely saved in their profile. Your e-Transfer will be applied to your invoice, and your card on file won't be charged for the applicable payment.

\nInvoicing Terms: Final project invoices are due Upon Receipt. A grace period of 3 business days is applied before late terms take effect.

",{"_171":216,"_203":217,"_55":205},"https://d13cw1lxlociqy.cloudfront.net/uz8jvcl9aehfv5e33lxelzd9ifgg","Sunlight filters through trees onto a lush green lawn, casting long shadows and creating a serene, natural scene.","NzcwNjM2NA==","2. Quoting & Estimate Approval","

\nDetailed Scope of Work: Every project begins with an itemized digital estimate outlining the project scope, materials, and timeline.

\n14-Day Quote Validity: Due to market fluctuations in fuel and raw materials (lumber, paving stones, sod), all quotes are valid for 14 calendar days from issuance.

\nDigital Acceptance: Estimates must be approved digitally through the client portal with an electronic signature and initial deposit.

\nJob Scope Changes: Any requested additions or modifications to the original scope during a project require a signed digital Change Order, reflected on an updated or new invoice and approved through our booking system before extra work commences.

\nProperty Access & Utilities: Quotes assume unobstructed property access and pre-marked utility lines (Alberta One-Call); delays caused by site impediments may incur additional labor charges.

",{"_171":202,"_203":204,"_55":205},"NzcwNjIzMQ==","1. Automated Booking & Payment Policy","

\n100% Digital Payments: To streamline operations and protect project timelines, Lawn Enforcement Officers is a cashless company.

\nAccepted Payment Methods: We exclusively accept major credit cards (Visa, Mastercard, American Express) through our secure online client portal.

\nNo Cash, Cheques, or EFTs: We no longer accept cash, cheques, e-Transfers (EFTs), or in-person payments. Effective for new clients starting September 1, 2026. This change will be rolled out to all existing client accounts by December 31, 2026.

\nCard Required to Book: A valid credit card must be saved on file in your secure client portal before any estimate is confirmed or work is scheduled.

\nData Security: Card details are stored using bank-level encryption via our PCI-compliant payment gateway; our team never sees or stores full card numbers.

",{"_171":226,"_203":227,"_55":228},"https://cdn.jobber.com/yr/images/sp-websites/img_lawn-care-and-maintenance-2.webp","Two landscapers in orange uniforms, mowing a lush, green lawn","WebsiteDefaultImage","BannerSection","Our Commitment to Clear Pricing, Secure Payments, and Hassle-Free Scheduling","NzcwNjIyOQ==","BANNER_CENTERED",[],"isPreview",{"_15":238,"_17":18,"_19":20,"_21":22,"_23":239,"_25":26,"_27":240,"_29":241,"_31":32},"siteName","leolandscaping",{"_130":131,"_132":133},[127,128,129],{"_45":114,"_115":263,"_55":117},[242,243,244,245,246,247,248,249,250,251,252,253],{"_45":110,"_47":84,"_49":111,"_11":112,"_52":113,"_54":-5,"_55":56},{"_45":106,"_47":84,"_49":107,"_11":108,"_52":53,"_54":262,"_55":56},{"_45":102,"_47":58,"_49":103,"_11":104,"_52":65,"_54":261,"_55":56},{"_45":98,"_47":84,"_49":99,"_11":100,"_52":65,"_54":260,"_55":56},{"_45":94,"_47":48,"_49":95,"_11":96,"_52":65,"_54":259,"_55":56},{"_45":90,"_47":69,"_49":91,"_11":92,"_52":65,"_54":258,"_55":56},{"_45":83,"_47":84,"_49":85,"_11":86,"_52":65,"_54":257,"_55":56},{"_45":79,"_47":77,"_49":80,"_11":81,"_52":65,"_54":256,"_55":56},{"_45":72,"_47":48,"_49":73,"_11":74,"_52":53,"_54":255,"_55":56},{"_45":61,"_47":62,"_49":63,"_11":64,"_52":65,"_54":254,"_55":56},{"_45":57,"_47":58,"_49":59,"_11":12,"_52":60,"_54":-5,"_55":56},{"_45":46,"_47":48,"_49":50,"_11":51,"_52":53,"_54":-5,"_55":56},{"_67":68,"_47":69,"_45":70,"_55":71},{"_67":76,"_47":77,"_45":78,"_55":71},{"_67":68,"_47":69,"_45":70,"_55":71},{"_67":88,"_47":58,"_45":89,"_55":71},{"_67":68,"_47":69,"_45":70,"_55":71},{"_67":68,"_47":69,"_45":70,"_55":71},{"_67":68,"_47":69,"_45":70,"_55":71},{"_67":68,"_47":69,"_45":70,"_55":71},{"_67":76,"_47":77,"_45":78,"_55":71},[264],{"_55":119,"_120":121,"_49":122,"_123":124,"_125":126}]

Policies and Payments

Our Commitment to Clear Pricing, Secure Payments, and Hassle-Free Scheduling

1. Automated Booking & Payment Policy

2. Quoting & Estimate Approval

3. Project Deposits & Billing

4. Work Holds, Cancellations & Late Fees

5. Site Access, Property Conduct & Materials